REFUND POLICY
Effective Date: [Insert Date]
1. INTRODUCTION
This Refund Policy governs purchases made through the Taj Mahal Recruitment Office website.
By purchasing any product or service through our website, you acknowledge and agree to this Refund Policy.
2. DIGITAL PRODUCTS
The following digital products are non-refundable once purchased:
Household Guides
Including but not limited to:
Household Cleaning & Home Fragrance Guide
Food Storage & Food Safety Guide
Valuable & Delicate Items Care Guide
Complete Household Management Bundle
Any future downloadable guides, PDFs, templates, checklists, or digital resources
Because digital products are delivered electronically and become immediately accessible after purchase, all sales are final.
No refunds, returns, exchanges, or cancellations will be provided for digital products.
3. TRAINING SESSIONS
The following are non-refundable:
Online training sessions
In-person training sessions
Workshops
Educational programs
Domestic worker training courses
Caregiver training programs
Any other training or educational service offered through the website
Once a booking or registration has been confirmed, payments are non-refundable.
If Taj Mahal Recruitment Office cancels a training session, participants may be offered a rescheduled session or alternative arrangement at our discretion.
4. EMPLOYMENT AND RECRUITMENT SERVICES
Recruitment and employment-related services are not governed by this Refund Policy.
These services include but are not limited to:
Domestic Helper Recruitment
Nanny Recruitment
Caregiver Recruitment
Driver Recruitment
Household Staffing Services
Candidate Placement Services
Visa Processing Services
Contract Renewal Services
Recruitment Consultation Services
Each recruitment engagement is subject to its own service agreement, contract, guarantee policy, and applicable legal terms provided separately by Taj Mahal Recruitment Office.
The terms contained within the signed recruitment agreement shall prevail.
5. INSURANCE PRODUCTS
Insurance packages offered through the website are provided by third-party insurance providers.
All insurance purchases are governed by the applicable:
Insurance Policy Terms
Policy Schedule
Coverage Conditions
Insurance Provider Terms & Conditions
Refunds, cancellations, claims, coverage disputes, and policy amendments are subject solely to the terms and conditions of the issuing insurance company.
Taj Mahal Recruitment Office acts only as an intermediary and assumes no responsibility for insurance-related decisions made by the insurance provider.
6. PAYMENT ERRORS
If you believe you have been charged incorrectly, charged multiple times, or have encountered a billing error, please contact us promptly.
Verified payment errors may be corrected at our discretion.
7. EXCEPTIONS
Refunds may only be considered where:
A duplicate payment has been processed;
A technical error resulted in an incorrect charge;
A transaction was processed in error and the purchased product or service was not delivered.
Any approved refund will be processed using the original payment method whenever reasonably possible.
8. CHARGEBACKS
Customers are encouraged to contact Taj Mahal Recruitment Office before initiating a chargeback with their payment provider.
Initiating a chargeback for a validly delivered digital product, training session, or service may result in suspension of access to purchased materials or future services.
9. CONTACT US
Taj Mahal Recruitment Office
CR No. 129579-02
Building 97, Road 57
Busaiteen, Kingdom of Bahrain
Phone: +973 3695 6666
WhatsApp: +973 3838 2666
Email: [Insert Email Address]
For questions regarding this Refund Policy, please contact us using the details above.